At Honey by Wrights, we strive to ensure that our customers are completely satisfied with their purchases. Our products are carefully inspected before they are shipped, but we understand that sometimes issues can arise. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

1. Case-by-Case Basis: All returns are handled on a case-by-case basis. Please contact us directly to discuss your concerns and initiate the return process.
2. Contact Us: To request a return, please email us at [email protected] with your order number, details of the product, and the reason for the return.
3. Eligibility: Returns must be requested within 30 days of the purchase date. The product must be unused, in the same condition that you received it, and in the original packaging.

Refunds

1. Evaluation: Once we receive your return request, we will inspect the product and notify you of the approval or rejection of your refund.
2. Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. The refund process may take a few days, depending on your card issuer’s policies.
3. Partial Refunds: In some cases, only partial refunds may be granted (if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

Shipping

1. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Exchanges: If you need to exchange a product for the same item, please contact us at [email protected] to arrange the exchange.

Contact Information

For any questions or concerns about our refund and returns policy, please contact us at:

• Email: [email protected]
• Phone: Ph: 027 7757 602 or Ph: 027 391 7414